Web Lookup : Trouble Shooting:

Contents:

• Personal Firewalls

• Firewall settings

• I get an error after performing a lookup

Personal settings:

When first run the software will display a message which allows the user to test the access to the internet.   This should be performed, and if a personal firewall is active then the user should grant access to the internet else the software will not be able to access our database server.

Firewall settings:

The following ports should be opened if the system does not work through the corporate firewall:

88.208.234.6 port 80 (HTTP/HTTPS)

Url: www.simplylookupadmin.co.uk

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