Desktop Lookup Application : Trouble Shooting:

Personal settings:

When first run the software will display a message which allows the user to test the access to the internet. This should be performed, and if a personal firewall is active then the user should grant access to the internet else the software will not be able to access our database server.

Firewall settings:

The following ports should be opened if the system does not work through the corporate firewall:

www.simplylookupadmin.co.uk port 80 (HTTP/HTTPS)

Also in the installed directory is a file called "RegServerProxySettings.xml", which allows your to set the address of your proxy server:

<data>

<Proxy_Port_80>http://your_proxy_server:80</Proxy_Port_80>

</data>

The Lookup program detects the wrong program to interface with:

The Lookup program uses the application title of the application to know how to write information to the application. If the wrong application is detected its either because:

The application has changed the name in title bar (Blue bit at the top of window

Someone has edited the settings interface settings

The interface settings have never been set for application

You can add/edit your own application, by clicking on link below:

I have an Application I want to make it work with, show me how

Windows keep asking me should it run "Lookup.exe":

This is caused by Microsoft Firewall or group policies on your network not allowing the setting to be saved to the registry. Please ask your network administrator to allow programs to run and access the registry.

I have Full and Thoroughfare Licenses, but I want some users to use the Thoroughfare

Normally the Desktop version will use a Full license if available, then select any available Thoroughfare Licenses. Simply select "Options >> Force Thoroughfare License" on Desktop software menu to force user to use Thoroughfare License.

[What is Full, Thoroughfare and PostZon Data?]

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